Organizations need culturally competent employees capable of working with people from different cultures, now more than ever, in this age of globalization. Healthcare services, public services administrations, social care systems (serving transgender people, LGBT communities, people with disabilities, mental health troubles, etc.), educational institutions, and armed forces, are some sectors of employment that need to enforce cultural competency training.
Expected to reach a worth of $1.46 billion by 2025, cultural competency training programs assure us of better productivity and relationships in workplaces.
What is cultural competency training?
Cultural competency training enables individuals to understand and interact effectively with people hailing from different cultures, backgrounds, and beliefs. At CoachDiversity Institute, we believe cultural competency is to respect diversity and have an understanding of, and honor, the histories, cultures, languages, and traditions.
Cultural diversity education helps gain a thorough understanding of one’s own culture. It stimulates the willingness to learn the cultural practices of others and instills a readiness to respect and accept those cultural differences.
Compared to other industries, cultural competency is of paramount importance to healthcare providers. Cultural or language barriers can significantly impede their ability to render competent care. For instance, a report by Georgetown University’s Health Policy Institute cites poor patient satisfaction and quality of care due to the lack of linguistic competency. To promote health equity, improve patient care and health outcomes, and eliminate racial and ethnic health disparities, we need a culturally competent health care system.
In recent times, organizations have realized that cultural competence can be achieved only through cultural awareness. Without raising awareness, it is hard to bring about competence.
At CoachDiversity Institute, our training course educates individuals on the cultural characteristics, beliefs, values, and behaviors of global ethnic and cultural groups. This helps learners be open-minded about changing cultural attitudes and be sensitive towards the differences. The product of these teachings with operational effectiveness results in cultural competence.
The Importance of Cultural Competency Training
The U.S. population is diverse, with people belonging to various racial and ethnic backgrounds. This presents opportunities to build relationships with different people.
However, without cultural competence, it would be hard to establish healthy rapport—for individuals will have to co-exist harmoniously with social groups they might not be able to understand. There is every chance to face hassles in navigating differing socioeconomic statuses, exercising respect, and showing empathy in every aspect of daily interactions.
Here is where cultural competence encourages people to acknowledge and accept differences. Growing in cultural competence will help demonstrate improved diversity, equality, and inclusion in the workplace.
Moreover, when employees are open to the diverging perspectives of others around them, it would improve their performance by facilitating empathetic listening, teamwork, and unity. It also helps bring diverse ideas to the table and makes it easy to discover solutions to challenges and compete in the market.
For instance, consider the case of a pregnant farm laborer from Mexico in medical distress. When doctors examine her, they realize that she needs an immediate C-section. They try to explain it to her, and although the patient seems to have minimal understanding, she responds yes to all questions.
Post-delivery, the doctors admit the newborn to the NICU due to the baby’s premature birth and respiratory distress syndrome. The doctors try to explain the newborn’s health condition, but communication remains a barrier. As the baby’s condition gets more tenuous, the patient and her family want to bring their traditional healer to cleanse the baby of the illness.
In such a scenario, a culturally competent response would be to get the assistance of an interpreter who communicates in the patient’s native language. That would give the doctors a greater understanding of the patient’s medical history. Besides, the patient can also be thoroughly enlightened about the health condition and thereby make an informed decision.
Apart from the medical industry, other departments that can benefit from cultural competence learning are:
Choose the right learning path for you or your team
While trying to be informed on cultural competency, you must have cultural humility and self-awareness.
Since it is practically not feasible to be a master of culture in every demographic, you must possess the humility to admit that you aren’t an expert and be willing to raise queries. This disposition to readily ask questions and embrace the opportunities to learn can go a long way in cultivating respect for cultural differences.
Furthermore, you should commit to self-assessment and self-critique to have an open mind, be empathetic and be conscious of your own unconscious bias while interacting with diverse groups.
These preparatory mindsets would ensure successful diversity education. At CoachDiversity Institute, we help aspiring leaders, individuals, and coaches commit to ongoing professional education through ICF accredited diversity coach certifications such as:
Partaking in diversity coaching builds stronger and more effective teams. It makes relationship management fruitful and minimizes misunderstandings. Workplaces could broaden their range of skills and perspectives and expand to new markets.
Cultural Competency Training Discussion Topics
CoachDiversity Institute intends to take learners through the following stages to attain cultural competency:
Cultural awareness: Explores personal and cultural values. Discovers how culture shapes personal values and beliefs and identifies the similarities and differences among various cultures to help learners recognize their own and organizational culture.
Cultural understanding: Probes how cultural competency understanding is developed by describing concerns that arise when the beliefs, values, and practices of minorities differ from the dominant culture.
Cultural knowledge: Helps learners become familiar with specific cultures, emphasizing the diverse demography in their current geography and determining ways to build healthy relationships with diverse communities.
Cultural interaction: Identifies factors impacting intercultural interactions and educates on differences to manage conflicts effectively and interact better with culturally different peers.
Cultural sensitivity: Enlightens the learners on the impact of diversity, equality, and inclusion oppression in everyday life with strategies to combat the bias.
When you acquire the CoachDiversity Institute’s ICF accredited certifications in diversity, you become competent coaches who could start your consulting services, work as an in-house coach, or use the learnings to excel in your role at your workplace.
By completing the diversity curriculum, you will be able to accommodate culturally diverse settings, practice strategies for peaceful relationships and interactions across intercultural communities, and integrate cultural competency in organizational planning and execution.
Help your team grow in cultural competency with Coach Diversity Institute
CoachDiversity’s cultural competence training is what you need to instill the behavioral and attitudinal change that is essential to interact effectively with cross-cultural people. After all, cultures differ across communication, formality, hierarchy, perceptions of time, values, and priorities.
Where people tend to be casual in their behavior and dressing in the U.S., formality is embraced as a sign of respect in most other cultures. Similarly, in various other daily contexts, you could face instances of cultural differences. That is where being competent in diverse cultures contributes to better relationships amidst culturally differing views.
It takes time and commitment to be educated on cultural diversity. Nevertheless, the results are worth it—enabling organizations from all industries to improve productivity, performance, and human relationships.
Get in touch with CoachDiversity Institute and become culturally competent today.